Introduction
This Privacy Policy (“Policy”) explains how KarKar Ops LLC (“KarKar,” “we,” “us,” or “our”) collects, uses, and safeguards personal information of users of the KarKar platform (“Platform”). KarKar IP LLC owns all related intellectual property but does not process user data directly. KarKar Ops LLC acts as the sole operator and data controller.

1. Information We Collect
- Identification and contact details
- Professional credentials (for Mechanics)
- Payment and financial data (processed via Stripe, Inc.)
- Vehicle and service information
- Location data for service matching
- Technical and usage analytics (via PostHog, Inc.)
- Communications and customer support records

2. How We Use Information
- To manage accounts, verify credentials, and process payments
- To enable bookings, payment protection, and dispute resolution
- To send updates, promotions, or notifications (with consent)
- To analyze Platform use and improve performance
- To comply with laws and enforce agreements

3. Disclosure of Information
- To Stripe, PostHog, AWS, and other service providers
- To Mechanics or Clients as needed to complete transactions
- To regulators or authorities as required by law
- To affiliates, advisors, or in case of merger or acquisition

4. Data Security and Third-Party Services
KarKar uses secure cloud infrastructure hosted by Amazon Web Services (AWS) in the United States with encryption in transit and at rest. KarKar may also integrate other reputable third-party software and infrastructure. While we select trusted partners, KarKar is not responsible for their security practices or service availability. Users should review their privacy policies individually.

5. Retention and Deletion
We retain data as long as necessary for operational, legal, and compliance purposes. Users may request deletion by contacting info@kar-kar.com, subject to retention requirements.

6. Children’s Privacy
The Platform is intended only for individuals aged 18 or older. We do not knowingly collect information from minors.

7. User Content
Content uploaded by users (e.g., photos, vehicle images, reviews) may include personal data and is processed according to this Policy. Such content is licensed to KarKar Ops LLC and KarKar IP LLC as described in the Terms of Service.

8. Dispute Resolution
Disputes regarding data handling follow the procedure outlined in the Terms of Service, including good-faith informal resolution and binding arbitration under Delaware law.
9. Your Rights

Users may request access, correction, or deletion of their personal data by contacting info@kar-kar.com. Requests are processed in accordance with applicable U.S. and California privacy laws (including CCPA).

10. Policy Updates
KarKar may update this Policy periodically. Material updates will be communicated through the Platform or by email. Continued use constitutes acceptance.
KarKar Ops LLC
8 The Green STE B, Dover, Kent County, DE 19901, USA
Email: info@kar-kar.com